Robotic Process Automation

This fast expanding international hotel chain was struggling to manage updates to business-critical menus across their portfolio. The exclusivity of their restaurants meant that each had different, frequently updated menus. This was a problem as making changes in the system was time consuming and flexibility to accommodate peaks in demand was limited. A growing, full-time team were employed to make the changes, but struggled to keep up with ever increasing demand. The hotel group wanted to improve service and capacity while managing costs. AG designed a virtual, unattended helpdesk able to action menu changes in almost real-time, 24/7. With forecast ROI in 7 months, annual savings were estimated at hundreds of 000s of pounds.

This global market leader in household products was spending too much time managing product master data. They were using manual emails and Excel-based forms to request, maintain and distribute critical product data. Several teams were required to collaborate and data synchronisation was needed in SAP. Overall process was slow, labour intensive and prone to errors. Product managers were spending up to 50% of their time maintaining the master data forms. With 000s of products to manage, keeping on top of product master data was becoming increasingly challenging. The innovative AG solution automates the manually-intensive aspects of the process, saving key team members valuable time, while also building confidence in the process with built-in governance.

AG helped this major UK energy provider to significantly improve the process for creating Project Accounting master data in SAP. The company was experiencing long delays and data quality issues due to shared ownership, knowledge gaps and insufficient system and process governance.

In fact, while Finance would provide project figures, it was the task of an off-shore team, who had the SAP knowledge, to enter data in the system. Using Winshuttle, AG developed a smart, user-friendly interface that allowed Finance to directly input project data into SAP easily, in real time and without error. This eliminated the need for the off-shore overhead while improving data governance and quality.