SAP Service & Asset Manager (SSAM)

SAP Asset Manager' is a comprehensive solution within SAP that enables the complete digitisation of workforce operations for maintenance and inspection management. This end-to-end solution eliminates overhead costs and work processing delays to improve first-time resolution rates, customer satisfaction and business productivity. Powered by SAP's latest technologies, this solution offers a prolonged life of your assets with guided workflows and timely processing of service and work orders, notifications, and asset and customer master data.

1) Assessment

AG's product implementation approach starts with a free readiness assessment. Here, we usually assess the Business Process around planning, execution and reporting/analysis.

This will allow us to advise on potential 'process refinements needed', which usually occur parallel to the rest of the project activities.

2) Implementation

At AG, we follow SAP's proven 'Activate Methodology' and AG's proven governance model, designed to get all the necessary stakeholders involved at the right time.

The model involved weekly progress calls with progress reports and monthly steer-co meetings with project sponsors/owners.

3) Embedding/Adoption

The mentioned stakeholder engagement approach has proven to ensure successful project delivery, go-live, and user adoption to derive the intended ROIs.

The implementation also includes a well-structured training program targeting all user groups, such as Maintenance Technicians, Team Lead, Master Data Maintainers and Management (for analytics).