SAP Support Services

SAP Gold Partner

Access best-in-class SAP Support solutions

The Challenges

Are you concerned with issue resolution downtime and the ability to maximise application availability? Getting the most out of your SAP investment requires experts who can understand business processes and stay up-to-date with technology advancements - all with the proven skills and knowledge to provide bespoke support.

What AG Provides

We understand the importance and value of your SAP investment and have created a flexible support model offering that's delivered by SAP-certified consultants with an average of over 25 years of strong industry experience and deep SAP knowledge. We work closely with your business and IT teams to gain the insight needed to ensure we provide a quality service that is best of breed.

Our Approach

AG will work to understand your unique business needs and agree a support model that tailors our services to suit your specific SAP Support requirements. As an SAP Gold partner, our consultants have in-depth knowledge of the business processes across various industry sectors and are certified in SAP functional and technical areas. This helps them to not only resolve day-to-day issues but also be proactive, staying on top of industry developments to drive continuous improvements for you.

Our key focus is on delivering value and supporting you through your journey to be an intelligent enterprise. Choose AG (the SAP Consultancy you can trust!) to support your SAP systems with cost-effective, flexible solutions.

Well-Defined Goals and Deliverables

Every engagement begins with a clear roadmap, defined objectives, timelines, and KPIs. This structured approach ensures alignment between your business priorities and our project execution.

Quality Outcomes

We deliverd improved governance and security compliance ensuring system stability, performance, and long-term value from your SAP investment.

Lower Costs

With agile methodologies, efficient resource allocation, and automation-led delivery, we help reduce overall project costs without compromising on quality or performance.

Early Detection of Deviations

AG's proactive monitoring and control mechanisms enable us to identify and correct issues early, keeping projects on track and within budget.

Flexible & Bespoke

Every organisation is unique. Our flexible engagement models are tailored to suit your business size, system landscape, and budget.

Reduced Project Risk

With decades of SAP implementation experience and industry best practices, AG SAP experts help you mitigate risks, maintain compliance, and ensure project success.

Customer Success: Energy Sector Client

Streamlining Compliance with SAP Embedded GRC on S/4HANA

AGimplemented SAP Embedded GRC within S/4HANA for an energy sector client, enabling real-time governance, risk, and compliance monitoring. The project delivered a 50% reduction in process time, 50% annual cost savings, and an 80% reduction in user roles through optimised access control. Most importantly, the solution achieved 100% enhanced compliance coverage.

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Customer Success: Spirit Energy

Seamless S/4HANA Upgrade for Spirit Energy

AG SAP experts led a smooth technical upgrade of Spirit Energy’s SAP landscape to S/4HANA, ensuring minimal disruption and full system integrity. The project delivered enhanced performance, optimised data models, and a future-ready ERP foundation. The existing S/4HANA solution had a complex configuration and was integrated with several other applications for reporting, project management, and process automation.

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What are SAP services?

SAP services encompass a range of experts and technical offerings that enable businesses to implement, manage, and optimise their SAP systems. These include SAP Implementation, SAP S/4HANA Migration, SAP Integration, SAP Application Management (AMS), SAP Cloud ERP, SAP Analytics Cloud, SAP Cloud ALM and ongoing support services.

At AG, our SAP services help enterprises to run smarter, intelligent business processes, whether it’s maintaining system uptime, enhancing performance, or enabling innovation through SAP S/4HANA, Business Technology Platform (BTP), or AI-driven analytics.

Schedule a free, quick call with our SAP consultants and uncover the best path forward for your business.

What is a SAP support specialist?

A SAP support specialist is an expert responsible for ensuring that your SAP systems run efficiently and without disruption. They monitor system performance, resolve incidents, apply patches, and assist users with technical or functional issues.

At AG, with over 25 years of experience in SAP, our SAP Experts combine deep technical knowledge with business process expertise, offering proactive monitoring, rapid issue resolution, and continuous support and optimisation tailored to your business needs.ore about what you can offer, fill in some details that might intrigue us, and show us how knowledgeable and helpful you can be.

What is L1, L2, L3, and L4 support in SAP?

SAP support is typically structured in four levels (L1–L4) to provide efficient and specialised problem resolution:

L1 – First Line Support:
Handles fundamental issues, such as login problems, password resets, and user queries.
L2 – Technical/Functional Support:
Addresses system errors, configuration issues, and minor data or interface problems.
L3 – Expert/Development Support:
Manages complex issues that require code fixes, enhancements, or custom developments.
L4 – Vendor/Advanced Support (SAP):
Issues escalated directly to SAP for product-level bugs or core system defects.

At AG, we deliver end-to-end L1–L3 managed support with escalation paths to SAP (L4) where required, ensuring uninterrupted operations and faster time-to-resolution.

SAP Support Services

Looking for an expert SAP Support partner?

Access best-in-class SAP Support solutions

The Challenges

What AG Provides

Our Approach

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