Head of Client Services - UK - Job Opening
The Head of Client Services will lead and evolve AG’s SAP client engagement strategy, owning client relationships across the lifecycle—from onboarding through to long-term partnership and account growth. Acting as the voice of the client across Delivery and Support functions, this role will drive service quality, responsiveness, and a consistently high standard of client experience. This is a unique opportunity to define and scale AG’s Client Services function, working closely with Sales, Delivery, and Leadership to build a client-centric operating model that supports retention, expansion, and long-term account value, while strengthening AG’s position as a trusted partner across its core markets.
Head of Client Services - UK - Job Opening
Key responsibilities
1. Strategy & Growth
• Define and lead AG’s Client Services strategy aligned to the 3-year growth plan
• Drive account expansion, retention and long-term managed services adoption
• Own and deliver against agreed revenue, retention, and growth targets
• Build a scalable Client Success / Managed Services operating model
2. Commercial Ownership
• Own P&L for managed accounts, ensuring margin protection and revenue growth
• Lead contract renewals, negotiations and commercial governance
• Drive upsell / cross-sell opportunities across SAP Digital Core, EAM, and Intelligent
Technologies
• Identify and mitigate churn risks proactively
3. Client Leadership
• Act as the executive sponsor for key strategic accounts
• Build and maintain C-level client relationships
• Establish structured QBR / governance frameworks
• Lead escalation management and client recovery plans where required
4. Leadership & Collaboration
• Build and lead a high-performing Client Services / Account Management team
• Partner with Sales, Delivery and Pre-Sales to drive integrated account growth
• Mentor and develop future leaders within the function
• Drive a culture of client excellence and accountability
Skills and Qualifications:
• Proven experience in a senior client services / account leadership role within SAP or
technology consulting
• Demonstrated ownership of multi-million £ portfolios (revenue + margin
accountability)
• Experience managing Tier-1 / global enterprise clients
• Strong track record in driving account growth and long-term managed services
engagements
• Experience leading onshore-offshore delivery models
• Exceptional stakeholder management at CxO level
• Strong commercial acumen with contract negotiation and deal structuring experience
Interview Process at AG
The right candidate would be identified post the below mentioned interview rounds:
- Round 1: HR Interview - To identify/cross check professional & personal details
- Round 2: Technical Round – To gauge the technical expertise of the candidate
- Round 3: Director rendezvous – Directors confirm if the candidate is a good fit for AG
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