Head of SAP AMS - UK - Job Opening

Key responsibilities

1.  AMS Strategy, Leadership & Governance 
 Build and lead the end-to-end SAP AMS function for onshore operations. 
 Define AMS operating models, resource structures, processes, and governance 
frameworks. 
 Establish and oversee Module Lead + Primary Resource Model to enhance 
accountability and reduce SDM workload (ref. benefits slide you shared). 
 Drive continuous improvement across delivery, tools, reporting, automation, 
and standardization. 
 Implement AG’s AMS strategic roadmap aligned to growth, capability 
development, and RISE/GROW transformations. 
2. Service Delivery Excellence 
 Ensure 100% adherence to SLAs/KPIs across all AMS contracts (incidents, 
service requests, problems, changes, releases). 
 Maintain a forward-looking view of risks, service gaps, and capacity to ensure 
proactive support planning. 
 Oversee incident triaging, root cause analysis (RCA), patch management, 
vulnerability management, and technical optimisation. 
 Ensure structured governance: 
o Daily stand-ups 
o Weekly operational reviews 
o Monthly service reviews (MSRs) 
o Quarterly executive reviews 
 Drive quality of client communication and reporting (aligned with SDM 
responsibilities in sample JD) 
 AG -Service Delivery Manager UK… 
3. Commercial & Contract Management 
 Own the P&L for AMS engagements, including revenue forecasting, resource
based cost control, and profitability management.
 Drive commercials on renewals, expansions, and CR-based income with 
clients. 
 Ensure compliance with contracted service definitions, chargeability, billing, 
and margin targets. 
 Lead AMS pricing models, SoW creation, and commercial negotiations in 
collaboration with Sales & Directors. 
4. Resource Planning & Capability 
 Oversee recruitment, onboarding, and capability development of AMS 
consultants. 
 Implement skill-matrix-driven allocation to optimise utilisation across 
onshore/offshore teams. 
 Develop module-wise SMEs, leads, primary/secondary backup resources. 
 Drive certifications, upskilling plans (SAP S/4HANA, Cloud ALM, BTP, SAP 
Activate). 
 Promote a culture of ownership, accountability, collaboration, and learning. 
5. Client Relationship & Stakeholder Management 
 Serve as senior escalation point and trusted advisor for all AMS clients. 
 Build strong relationships with client IT, business stakeholders, and vendor 
partners. 
 Communicate risks, issues, improvements, and transformation opportunities. 
 Ensure transparency through structured dashboards and measurable service 
performance reports. 
6. Tools, Automation & Process Innovation 
 Strengthen AG’s AMS toolset (ITSM, Knowledge Base, Monitoring, 
Dashboards). 
 Drive automation using UiPath, SAP Cloud ALM, and monitoring tools. 
 Embed ITIL, SAP Activate, Agile, and DevOps best practices into daily 
operations. 
 Standardize templates, documentation, SOPs, and runbooks for AMS delivery. 
7. Governance of Change, Releases & Projects 
 Oversee end-to-end change request lifecycle, cost estimation, approvals, and 
delivery. 
 Govern release management cycles including regression testing, deployment 
readiness, transport approvals, and post-release validation. 
 Ensure integration with project teams for hybrid AMS + project support 
scenarios.