SAP Service & Asset Manager (SSAM)
SAP Asset Manager (now SAP Service and Asset Manager) is a mobile-first application designed to digitise maintenance and field operations. By integrating with SAP S/4HANA, it enables technicians to manage work orders, conduct inspections, and access asset intelligence, both online and offline. AG Consultancy helps enterprises implement this solution to eliminate paperwork and increase asset uptime by up to 20%.
Revolutionalise the SAP EAM Services & Asset Manager via Improved Efficiency
SAP Asset Manager' is a comprehensive solution within SAP that enables the complete digitisation of workforce operations for maintenance and inspection management. This end-to-end solution eliminates overhead costs and work processing delays to improve first-time resolution rates, customer satisfaction and business productivity. Powered by SAP's latest technologies, this solution offers a prolonged life of your assets with guided workflows and timely processing of service and work orders, notifications, and asset and customer master data.
SAP Asset Manager - Key Benefits
Improved Adoption
Simpler and 'Technician Friendly' Workflows improve the acceptance by Technicians, making it easier to train them and adopt the solution.
Time Savings in Gatekeeping Process
Improved Data Quality and Accuracy allow a streamlined Gatekeeping process making it easier to take a quick and informed decision without 'back-and-forth' verifications.
Improved Data Quality
Simpler workflows and the ability to execute tasks more quickly will often lead to more accurate results as it reduces the chances of human error.
Overall Improved Efficiency and Productivity
Simple workflows & Screens enable maintenance technicians to access all necessary information and data on their smartphones or tablets quickly & effortlessly, allowing for effective task completion.
How to transition from manual maintenance to SAP Mobile Asset Management?
- EAM Readiness Assessment: Evaluate your current business process and data standards.
- Process Refinement: Align your existing workflows with SAP’s "Activate" methodology.
- Deployment & Integration: Connect the mobile solution to your S/4HANA or ECC backend.
- User Adoption Training: Tailor training for field technicians to ensure high engagement.
Some of our customers
AG's Approach to Product Implementation
1) Assessment
AG's product implementation approach starts with a free readiness EAM assessment. Here, we usually assess the Business Process around planning, execution and reporting/analysis.
This will allow us to advise on potential 'process refinements needed', which usually occur parallel to the rest of the project activities.
2) Implementation
At AG, we follow SAP's proven 'Activate Methodology' and AG's proven governance model, designed to get all the necessary stakeholders involved at the right time.
The model involved weekly progress calls with progress reports and monthly steer-co meetings with project sponsors/owners.
3) Embedding/Adoption
The mentioned stakeholder engagement approach has proven to ensure successful project delivery, go-live, and user adoption to derive the intended ROIs.
The implementation also includes a well-structured training program targeting all user groups, such as Maintenance Technicians, Team Lead, Master Data Maintainers and Management (for analytics).
FAQ
- Reduced Unplanned Downtime: Real-time data access allows for predictive repairs before failures occur.
- 100% Offline Capability: Technicians can complete inspections in remote areas without internet connectivity.
- Improved Data Integrity: Direct entry at the "point of performance" eliminates manual transcription errors.
- Enhanced Safety & Compliance: Guided workflows ensure all EHS (Environment, Health, and Safety) protocols are followed.
SAP Service and Asset Manager (SSAM) is the evolved version of Asset Manager, combining both maintenance and field service capabilities into one app.
Yes, it is natively integrated with SAP S/4HANA and ECC, ensuring a single source of truth for asset data.
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