Illuminating Value: Intelligent P2P Transformation at Centrica

Centrica identified process complexity, fragmented visibility, and exception-driven manual work in its procure-to-pay processes. These were steadily eroding value and limiting working capital performance. Traditional reporting was reactive and exposed symptoms but lacked the depth to identify root causes, leaving leadership without the real-time, end-to-end intelligence required to detect value leakage, compliance exposure, and automation gaps.

Signavio's Process Intelligence introduced Centrica with real-time P2P transparency and exception root-cause intelligence. Within weeks, 8 live dashboards and over 200 KPIs surfaced hidden inefficiencies across invoice cycles, retroactive purchase orders, supplier behaviours, and payment adherence.

This enabled £1 million in annual improvement potential and established a sustainable governance model. P2P is now positioned as a data-driven value engine and leads the roadmap for O2C and R2R processes.

Centrica’s Procure-to-Pay (P2P) environment was hindered by fragmented process visibility, elevated exception volumes, manual invoice handling, retroactive purchase orders, and inconsistent payment terms. These structural inefficiencies constrained working capital optimisation, increased processing costs, and weakened compliance and automation maturity. As a result, leadership decision-making depended on static, retrospective reporting rather than real-time, end-to-end process intelligence.

Centrica implemented a data-driven transformation programme to establish end-to-end P2P transparency, leveraging SAP Signavio Process Intelligence. A targeted Proof of Value (PoV) deployed process-mining dashboards, KPI frameworks, exception root-cause analytics, and working-capital optimisation use cases to rapidly demonstrate measurable impact.

The initiative integrated process mining, continuous process monitoring, user behaviour analysis, and payment-performance optimisation into a single intelligence layer. This structured approach enabled Centrica to move from fragmented oversight to real-time operational insight, equipping stakeholders with actionable data to prioritise improvements, strengthen governance, and accelerate automation maturity across the P2P lifecycle.

Within the PoV phase, Centrica identified more than £1M in annual improvement potential across four priority use cases, delivering eight process dashboards and approximately 50 KPIs to strengthen performance visibility.

The initiative reduced key exception drivers, enhanced compliance transparency, and established a scalable governance and transformation roadmap. As a result, P2P management evolved from reactive issue handling to proactive, intelligence-led optimisation, positioning the function as a strategic driver of efficiency, control, and measurable business value.

Implementing Signavio has moved P2P from manual, retrospective reporting to real-time, end-to-end insight. This has improved transparency, strengthened control, and enabled proactive performance management using consistent, data-driven metrics. As a result, Centrica can identify issues earlier, prioritise improvements more effectively, and drive sustained efficiency and control improvements across the Group.

Kelly Marshall –Director Of Purchase to Pay, Centrica

1Deployed SAP Signavio Process Intelligence with eight live P2P dashboards, supported by approximately 200KPIs to enable real-time performance monitoring and decision-making
2Implemented automated KPI thresholds and SLA-trigger frameworks to support proactive intervention and operational control
3Established a scalable process governance and modelling foundation designed to extend intelligence-led transformation across adjacent domains such as O2C and R2R
4Integrated end-to-end process-mining event logs across P2P, enabling advanced root-cause identification, conformance validation, and deviation analysis
5Linked process intelligence insights with SAP Taulia payment optimisation scenarios to drive working-capital impact

This programme has fundamentally reshaped our Purchase-to-Pay operations. By harnessing the power of SAP Signavioprocess intelligence and integrated dashboards, we’ve moved from retrospective reporting to a truly real-time, intelligence-led P2P organisation. The initiative has already identified over £1M in measurable financial opportunity, while equipping our teams with KPIs and insights that are materially changing day-to-day and strategic decision-making.

Chandan Hemnani, Head of SAP Architecture

Customer Success Story