Transforming Work Order Governance for Spirit Energy with SAP Build
Customer Success Story
Through its partnership with Spirit Energy, AG helped transform work order governance from fragmented manual operations into a more intelligent, automated, and scalable governance framework. The result is a stronger operational foundation that improves governance visibility, accelerates approvals, enhances compliance readiness, and supports future innovation across enterprise operations.
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FINALIST
Driving Intelligent Work Order Governance & Asset Readiness Transformation at Spirit Energy
In asset-intensive industries such as Oil & Gas, operational readiness, governance, and compliance are critical to maintaining safe and efficient operations. However, fragmented manual processes, disconnected systems, and inconsistent approvals can significantly impact execution efficiency, auditability, and operational control.
To modernise and standardise its work order governance processes, Spirit Energy partnered with AG to implement an intelligent SAP-powered automation solution built on SAP Build and integrated with SAP S/4HANA.
The initiative transformed previously manual and fragmented work order entry processes into a governed, automated, auditable, and scalable digital operation, improving visibility, compliance, readiness assurance, and execution efficiency across assets.
The project was then recognised as a "Technology Pathfinder" finalist in the SAP Innovation Awards 2026 for its innovative use of SAP technologies and measurable operational impact.
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Leadership Perspective
By standardising on a single SAP backed process, we created one source of truth and real time visibility end to end. Plan break-ins, irrespective of asset or timeframe, are assessed in a common manner, traceable, approvals controlled, and insights surface fast—enabling quicker decisions.
David Will, Functional Planning Lead, Spirit Energy
In highly regulated and operationally intensive industries such as energy, effective work order governance is critical to maintaining compliance, operational readiness, safety, and business continuity. As part of its wider digital transformation journey, Spirit Energy partnered with AG to modernise and strengthen its work order governance processes using SAP technologies.
The Challenges
Spirit Energy’s existing work order governance processes relied heavily on manual coordination, disconnected workflows, spreadsheets, and fragmented approval mechanisms. As operational demands increased, these legacy processes created several challenges across governance, compliance, and operational efficiency.
- Limited visibility across work order lifecycle management
- Manual governance activities creating operational delays
- Inconsistent approval tracking and governance controls
- Increased compliance and audit risks
- Difficulty managing operational readiness efficiently
- Time-consuming reporting and validation processes
- Lack of real-time insight into governance performance
- Limited scalability for future automation initiatives
AG's Solution - Work Order Governance with SAP Build
AG’s Work Order Governance Automation Solution is designed to help asset-intensive organisations replace fragmented manual processes with intelligent, governed, and scalable operational workflows built on SAP technologies.
Powered by SAP Build and integrated with SAP S/4HANA, the solution enables organisations to digitise and standardise work order requests, approval, and readiness processes through a unified low-code platform.
Spirit Energy required a more intelligent and integrated approach capable of improving governance consistency, accelerating approvals, and enabling data-driven operational oversight. The solution enabled:
Guided Digital Work Order Forms
Real-Time SAP S/4HANA Integration
Automated Multi-Level Approval Workflows
Operational Visibility & Governance
Scalable Low-Code Architecture
Guided Digital Work Order Forms
AG implemented intelligent digital forms using SAP Build Apps that guided users through structured workflows, with built-in validation logic to ensure completeness and compliance with governance requirements from the start.
Real-Time SAP S/4HANA Integration
The platform auto-populated more than 30+ ERP data fields directly from SAP S/4HANA APIs, eliminating manual rekeying, reducing errors, and improving data accuracy.
Automated Multi-Level Approval Workflows
Using SAP Build Process Automation, AG configured:
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Multi-stage approval orchestration
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Mandatory compliance validation checks
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Automated notifications and reminders
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Out-of-office approver reassignment
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Real-time workflow escalation logic
This ensured approvals could no longer be bypassed while strengthening governance consistency across all assets.
Operational Visibility & Governance
The solution introduced:
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Real-time task boards
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Workflow status tracking
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Full audit trails and comment history
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Heat-map decision support
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Centralised operational visibility
This created a single source of truth across operational governance processes.
Scalable Low-Code Architecture
Built on SAP BTP and SAP Build’s low-code architecture, the platform enabled rapid onboarding of new assets, workflows, and governance rules without disrupting existing operations.
AG also established secure SAP BTP environments with PROD/NON-PROD separation to support scalability, governance, and operational resilience.
By leveraging SAP Build portfolio, including SAP Build Process Automation and SAP Build Apps, AG implemented an intelligent work order automation solution to help establish a more connected, controlled, and resilient operational governance framework for Spirit Energy.
Key Business Outcomes
The transformation delivered measurable operational improvements across governance, readiness, compliance, and execution efficiency.
> £120K Cost Savings
The new process governance prevented underprepared work, reducing rework, planning inefficiencies, recycle costs & site delays, leading to significant cost savings.
% Faster Processing Time
Average work order form processing time reduced from 2 hours to 1 hour with workflow automation, SAP integration, and elimination of manual approvals.
% Plan Entry Rejections
The solution enabled operational teams to identify incomplete or non-compliant work requests before execution, improving asset readiness and governance quality.
Break-in
Deviations
Mandatory validation checks and structured approvals gave Spirit Energy consistent governance, stronger controls, better compliance, and removed approval bypass risks.
Enabling Intelligent Operational Transformation Across Asset-Intensive Industries
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