Centrica identified process complexity, fragmented visibility, and exception-driven manual work in its procure-to-pay processes. These were steadily eroding value and limiting working capital performance. Traditional reporting was reactive and exposed symptoms but lacked the depth to identify root causes, leaving leadership without the real-time, end-to-end intelligence required to detect value leakage, compliance exposure, and automation gaps.

Signavio's Process Intelligence introduced Centrica with real-time P2P transparency and exception root-cause intelligence. Within weeks, 8 live dashboards and over 200 KPIs surfaced hidden inefficiencies across invoice cycles, retroactive purchase orders, supplier behaviours, and payment adherence.

This enabled £1 million in annual improvement potential and established a sustainable governance model. P2P is now positioned as a data-driven value engine and leads the roadmap for O2C and R2R processes.

Bookmark our Speaking Session at the UKISUG BTM Forum 2026

Visit our exhibition stand and attend our featured session to explore how AG is helping organisations transform their SAP processes, including:

See how four P2P use cases identified £1M+ in annual value, including £750k+ from retro PO compliance and £120k+ from VIM exception analysis.
Learn how process mining uncovered that just 26 suppliers accounted for 80% of manual touches, helping focus remediation where it matters most.
Explore how event-log data, SLA triggers and Design vs Actual conformance monitoring can help teams identify and address process issues earlier.
Understand how Centrica is using its P2P transformation as a model for extending Business Transformation Management across O2C and R2R.
Take away a practical approach to using SAP Signavio accelerators, live dashboards, and KPIs to shorten time to insight and build a business case grounded in measurable value.

Nick Champion

Director at AG

Nick specialises in engineering SAP Process Excellence by bridging the gap between data-driven Process Discovery and Enterprise Automation. Using SAP Business Tranformation Management tools like SAP Signavio and LeanIX, he helps organisations transform complex operational data into a repeatable capability for continuous improvement. With deep expertise across Finance, Supply Chain, and Asset Management, Nick focuses on architecting frictionless business processes that deliver tangible ROI.

Niall O’Shea

Head of Pre-Sales & AI, AG

Niall is Head of Solution Engineering at AG, leading pre-sales and AI strategy. An SAP alum with 10+ years in the ecosystem, he brings deep expertise delivering SAP Signavio and LeanIX implementations — including work on the Integrated Tool Chain (ITC) — across complex enterprise environments. Niall works closely with clients to translate process intelligence insights into actionable transformation roadmaps, helping organisations move from reactive reporting to proactive, KPI-led process management. He brings a practical, outcome-focused approach to every engagement.