SAP Account Manager - UK - Job Opening

Key responsibilities

1. Account Strategy & Growth 
✓ Own and develop a portfolio of strategic and growth accounts across the UK and Ireland 
✓ Create and maintain detailed account plans including stakeholder mapping, growth opportunities, competitive analysis, risks, and revenue targets 
✓ Develop multi-year account strategies covering SAP software, cloud subscriptions, transformation programmes, consulting services, managed services, and continuous 
improvement initiatives 
✓ Identify, qualify, and drive cross-sell, upsell, renewal, and expansion opportunities 
✓ Maintain visibility of client SAP roadmaps, investment cycles, procurement processes, and strategic priorities 
✓ Collaborate with AG delivery and leadership teams to create compelling value propositions and growth strategies 
2. Executive Relationship Management & Customer Success 
✓ Act as the primary commercial contact and trusted advisor for assigned clients 
✓ Build trusted relationships across operational, management, and C-suite levels including CIO, CFO, COO, CPO, and executive leadership 
✓ Establish regular engagement structures including executive reviews, service reviews, and value-realisation discussions 
✓ Understand customer business objectives and align AG and SAP capabilities accordingly 
✓ Monitor account health, customer satisfaction, and engagement levels 
✓ Manage escalations effectively and coordinate resolution activities where required 
✓ Secure references, customer success stories, and advocacy opportunities 
3. Pipeline, Forecasting & Commercial Management 
✓ Own the complete sales lifecycle from opportunity qualification through to contract signature and delivery handover 
✓ Develop and maintain a healthy and qualified sales pipeline 
✓ Deliver accurate revenue forecasting and pipeline reporting 
✓ Lead proposal development, RFIs, RFPs, Statements of Work (SoWs), presentations, and commercial negotiations 
✓ Manage pricing, contract terms, scope discussions, and commercial risk 
✓ Drive SAP software, cloud subscription, consulting, and managed service sales opportunities 
✓ Support renewals and customer retention initiatives to maximise long-term account value 
4. SAP Ecosystem & Market Development 
✓ Develop strong relationships with SAP Account Executives, Partner Managers, and Solution Specialists 
✓ Drive co-selling initiatives and joint go-to-market activities with SAP 
✓ Promote AG's capabilities across SAP S/4HANA, RISE with SAP, GROW with SAP, SAP BTP, cloud subscriptions, and managed services 
✓ Maintain awareness of market trends, competitor activity, and industry developments 
✓ Represent AG at SAP events, industry conferences, customer forums, and networking activities 
✓ Support targeted account-based marketing and business development initiatives 
5. Internal Leadership & Collaboration 
✓ Coordinate internal teams across pre-sales, consulting, delivery, managed services, finance, legal, and executive leadership 
✓ Drive alignment throughout pursuit and bid activities 
✓ Ensure seamless transition from sales to delivery through structured handover processes 
✓ Remain engaged throughout project delivery to maintain customer satisfaction and identify expansion opportunities 
✓ Share account insights, industry knowledge, and best practices across AG's Growth function 
✓ Support and mentor less experienced commercial team members where appropriate